SocialM8
Parellel One, LLC.
Delivery policy
Welcome to SocialM8, your trusted partner for exceptional digital marketing solutions. We’re dedicated to providing you with timely and efficient service delivery. Below is an outline of our delivery policy:
Service Delivery Timeframes: Upon confirming your order, our team will work diligently to ensure the timely delivery of your selected digital marketing services. The estimated delivery timeframes will be communicated to you during the ordering process.
Communication and Updates: We understand the importance of clear communication. Throughout the service delivery process, you will receive regular updates on the status of your project. Any potential delays will be communicated promptly, along with the reasons and new estimated timelines.
Custom Solutions: Some services may involve customization based on your unique requirements. In such cases, our team will provide you with an estimated delivery timeline tailored to the complexity of the project.
Quality Assurance: Before the final delivery, all services undergo a comprehensive quality assurance process. This ensures that the delivered work meets our high standards and aligns with your expectations.
Delivery Channels: Completed work will be delivered through the agreed-upon digital channels, which may include email, online platforms, or secure download links, depending on the nature of the service.
Support and Assistance: Our customer support team is available to assist you with any questions or concerns related to the delivery of your services. Contact us at [email protected] or WhatsApp for prompt assistance.
Refund and Returns: If you encounter any issues with the delivery or quality of our services, please refer to our Refund Policy for further information on eligibility and procedures.
Refund policy
At SocialM8, we are committed to providing top-notch digital marketing services to our clients. We want you to be completely satisfied with your purchase. However, if you find that our services do not meet your expectations, we offer the following refund policy:
Service Evaluation Period: You have 14 days from the date of receiving the product to evaluate our services. If the service is deficient and doesn’t satisfy your needs, we can review your case and analyze if you are eligible for a refund.
Refund Request: To request a refund, please contact our customer support team at [email protected] or via WhatsApp within the 14-day evaluation period. We will ask you to provide specific feedback on why the services did not meet your expectations.
Service Utilization: If any of our services have been utilized or implemented on your behalf during the evaluation period, the value of those services will be deducted from the refund amount.
Beyond the Evaluation Period: After the 14-day evaluation period, refunds will not be issued for services rendered.
Payment Refunds: Refunds will be processed within 15 business days using the original payment method.
Contact Us: If you have any questions or concerns about our refund policy, please contact us at [email protected] or via WhatsApp.
